Every railway ticket booked is allocated a unique 10-digit PNR Number, which can be used to track the PNR status of the booking. This PNR number is stored with the Centre of Railway Information System along with the passenger’s personal information like age and gender. The PNR number also comes in handy if you lose your railway ticket before your journey date. The passenger can get a duplicate railway ticket issued using the PNR number.
# Process for getting the duplicate ticket issued
- In the case of a Passenger Reservation System ticket
Suppose the lost railway ticket is a Passenger Reservation System counter ticket (PRS). In that case, you can visit any computerized reservation counter and contact the Chief Reservation supervisor to inform him about the lost key. You will need proof of ID and your PNR number to get a duplicate ticket issued with the same PNR number. The exact ticket will be issued only if the original key has RAC or confirmed train PNR status.
- In case of an e-ticket
If the lost ticket is an e-ticket booked through the IRCTC website, you can retake a printout of your ticket. You need to log in to the website, go to the reserved history page and get a copy of the key by entering the PNR number.
# Charges for getting a duplicate ticket issued before chart preparation
When the same key is confirmed or RAC
- If the ticket was for a journey up to 500 km, 25% of the total fare is charged.
- If the distance is more than 500 km, 10% of the total fare is charged, subject to a maximum of 25% of the whole food.
- In the case of Rajdhani and Shatabdi Express trains, 25% of the total fare is deducted as a charge. This amount is charged irrespective of the journey distance.
- If the ticket is torn or destroyed, you can get a duplicate key issued after submitting the original passport with a genuine reason for the damage. The charges for the same will be the same as applicable in case of a lost key.
Charges for getting a duplicate ticket issued before chart preparation
- 50% of the total fare is charged.
- In case of a RAC status, a duplicate ticket is not issued.
- In case a WL ticket is torn or mutilated, a duplicate key is not issued.
- 25% of the total fare is charged if your confirmed or RAC ticket is torn or destroyed. You will be required to submit the original ticket along with the charges.
After the completion of the journey, this charge (10% or 25%, whichever is applicable) is refundable and can be collected from the ticket counter at the destination station.
# If the lost ticket is found after the issue of a duplicate ticket
You can submit the original passport along with the same key before the scheduled departure of the train and get a refund of the charges paid. These charges are refunded after a deduction of 5% of the duplicate ticket charges paid, subject to a minimum of INR 20.
Save your PNR number safely till the date of your travel, and a good idea would be to book your ticket online to avoid the hassle of getting a duplicate key.
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